Exchanges & Returns

Returns:

Orders may be returned or exchanged within seven (7) days of the original order’s arrival. More specifically, we require that your return package be postmarked no more than 7 days from the date that your order tracking indicates that the product was delivered. If your returned items are shipped back to MARGOT FIN beyond the qualifying return window, MARGOT FIN reserves the right to reject package and the return, or accept the return with a 25% restocking fee, at the discretion of MARGOT FIN. All Custom/Made to measure orders are considered FINAL SALE and not returnable.

Merchandise must be in unworn condition and must retain, intact and undisturbed, any security tags, labels, seals, stickers, or any other form of usage indicator that were in place on the merchandise when it was shipped. In order to return or exchange, merchandise must be carefully enclosed in its original packaging, include all original packaging and documentation, and be packed and shipped in such a way as to adequately protect contents inside. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use or abuse. Goods that are returned without their original packaging will not be accepted. Merchandise received by a customer as a result of an exchange is not considered a new or original order, and may only be re-exchanged at the discretion of MARGOT FIN Customer Service. MARGOT FIN is not responsible for shipping charges on returned or exchanged merchandise. We can only recommend UPS or FedEx when shipping items for exchange, and we are not responsible for packages lost or damaged during shipment for exchange.

Exchanges: 
MARGOT FIN exchanges may only be made for items of equal or lesser value. Upon the valid return of your original item, you will be shipped your new item and your original payment method will be refunded for the difference in price. If you have received a MARGOT FIN item but would like to change it for a more expensive MARGOT FIN item, you must either (1) return your current item for a full refund and then purchase your new item in a separate transaction or (2) exchange your current item for a MARGOT FIN digital gift card, with which you will later purchase your new higher priced item in combination with an additional payment source. MARGOT FIN can also not guarantee the availability of any specific styles for return or exchange. If your desired replacement is not available, you will be able to indicate whether you would like a refund or gift card for your original item.

 

 

 

 

 

 

How to start a return/exchange?

To create a return or exchange please contact us at Shop@margotfin.com